ACD - Automatic Call Distribution

08 Sep 2010

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	ACD - Automatic Call Distribution

Solution ACD (Automatic Call Distribution) - is a device that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony integration system. ACD systems are often found in offices that handle large volumes of incoming phone calls from callers who have no specific need to talk to a certain person, but want to talk to a person who is ready to serve at the earliest opportunity."

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07 Oct 2009 12:37 AM